Frequently Asked Questions
Everything you need to know about your Vicco Labs beauty journey.
Are Vicco Labs products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically developed with soothing botanical extracts to be gentle on all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, even if it has been opened.
Does Vicco Labs test on animals?
No, we are proud to be 100% cruelty-free. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.